Case Study: City of Colorado Springs
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The Challenge
The City of Colorado Springs needed a Monthly Parking system with a scalable and easy-to-use online portal for individual parkers and groups — with a complete accounting function and integration with the PARC system. They also needed a seamless transfer of customer account records from their previous system.
“The system is very affordable and provides a quality customer-facing web presence. Communication with our parkers is enhanced with the capability to send blast emails quickly. Zephire customer support is always quick to respond when needed.”
SOLUTION
A comprehensive monthly parking management solution and implementation plan with milestones to ensure a smooth transition. Every customer now has access to their own online portal to manage account details and make payments. The online portals have streamlined day to day operations while elevating customer service and access to important information.
Group Admin Portal
Parcs Integration
Reporting & Data Analytics
Customer Support & Training
“The Zephire team was easy to work with and spent time learning what we wanted to accomplish from a revenue control perspective and the level of customer service we wanted to offer our clients.”
big results
The City of Colorado Springs now has 70% of customers on autopay and over 350 group and parker accounts utilizing the newly implemented online portals — all together bringing in over $200,000 in monthly parker revenue.
“Our customers love the ability to manage their accounts online.”
Paper process eliminated and hours saved by no longer needing to set up an account over the phone or in person.
Over $200,000 per month in monthly parker revenue and 70% of group and parker accounts on autopay.
“Zephire was the answer to our problems.”